Warning: Late repayment can cause you serious money problems. For help, go to www.moneyhelper.org.uk
Complaints Procedure
Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
Customer Facing Complaints Policy and Procedures
This information is provided to all of our customers who visit Anico. We like to be upfront about our complaints policy. Whilst we strive to offer the best service possible we can sometimes get things wrong.

If you are not satisfied with any aspect of the service you have received from Anico Financial services Limited, we would like you to tell us your concerns.

You can contact us by e-mail, post, in person or by telephone.

Upon receipt of your complaint we will do our best to resolve your complaint by the end of the third business day following receipt of your complaint. If we reach this resolution with you, we will nonetheless send you a Summary Resolution Communication as the Financial Conduct Authority rules require us to do so even if we have informally resolved your complaint.

If we cannot resolve your complaint informally by the end of the third business day following receipt of your complaint, we will send you an acknowledgement of your complaint within 5 business days and let you know who is dealing with it.

We will issue you with a final response within 8 weeks of receipt our your Complaint.

If you are dissatisfied with our final response, you can ask us to review our decision.

You can ask the Financial Ombudsman Service to review your complaint. You should contact the Financial Ombudsman Service within 6 months of receiving our final response letter or Summary Resolution Communication. You may write to FOS at the following address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR , or refer to their website at http://www.financial-ombudsman.org.uk/

Even if you have asked for your complaint to be reviewed you can still contact the Financial Ombudsman Service.

Ombudsman Service
Exchange Tower
London E14 9GE
T: 0800 023 4567
E: complaint.info@financial-ombudsman.org.uk
W: www.financial-ombudsman.org.uk

Anico Financial
Services Limited
Complaints Manager
Unit 2.02
1 Filament Walk
London SW18 4GQ
T: 020 7099 5882
E: complaints@anicofinancialservices.com
Secure site
Representative Example: If you borrowed £1,000 over 6 months you would repay £1,490 in total in 6 equal monthly instalments of £248. Total charge for credit is £490. Interest Rate 98% pa (fixed). Representative 382% APR.

Subject to status, including assessment of affordability, sustainability or creditworthiness. // Actual APR offered may vary depending upon loan term and payment schedule.

*All applications are subject to credit assessment, status and final checks before funding.
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Registered office: Unit 2.02, 1 Filament Walk, London, SW18 4GQ. Registered in England & Wales Number: 7372140.Authorised and regulated by the Financial Conduct Authority licence number 718188. Site Design/Branding Diablo